Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Freelance Opportunity: Dutch-speaking Customer Support Consultant (EU-based – 3 Months Onsite in Sofia, Bulgaria)
Location: Sofia, Bulgaria (temporary relocation required)

Contract Type: Freelance (invoice-based)
Eligibility: EU-based freelancers only
Duration: 3 months
Start Date: Immediate / rolling
Languages Required: Fluent Dutch & English

About the Project
We're hiring EU-based freelancers to join a 3-month customer support project onsite in Sofia, Bulgaria. As a Dutch-speaking Customer Support Consultant, you’ll work with a well-known international client in the digital services space, helping users via phone, email, and chat.

You don’t need a tech background—just excellent communication skills and a genuine interest in solving problems.

This is a freelance contract. You must be able to invoice as a freelancer or through your own legal entity within the EU. This is not an employment position and standard company benefits do not apply.

What’s Included

• Relocation Support – travel and short-term accommodation in Sofia covered

• Paid Training – full onboarding and systems training provided onsite

• Performance-Based Bonus – tied to quality, efficiency, and satisfaction metrics

• Supportive Work Environment – diverse, international project team

• Work Experience with a Global Tech Client

Key Responsibilities

• Provide customer support via phone, email, and chat

• Follow structured guides to resolve user issues professionally and efficiently

• Use internal systems (CRM/ticketing) to log and manage support cases

• Meet service-level targets (quality, response times, resolution rates)

What You'll Need:

• Fluent Dutch and English communication skills

• Strong interpersonal abilities and customer service orientation

• Ability to follow structured guides and processes

• Excellence in active listening and problem-solving

• Adaptable and quick to learn new processes and technologies 

• Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service 

• Excellent communication style, ability to explain complex concepts simply

• Ability to troubleshoot issues and find creative solutions

• Collaborates and shares knowledge, and contributes positively to team dynamics

• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.