As a French-speaking Customer Service Agent in Lisbon, you will provide quick, efficient, and friendly support to customers while building strong and lasting relationships. You will assist with a variety of requests, ensuring every customer enjoys a smooth and positive experience.

Your Responsibilities

• Assist customers via email, phone, and live chat.

• Collect and update customer data accurately.

• Provide detailed product information, including subscriptions, payment processes, and technical requirements.

• Ensure customer satisfaction through professional and friendly communication.

Your Profile

• EU citizenship or valid Portuguese residency card.

• Native-level French and good English skills.

• Understanding of the value of an excellent customer experience.

• Strong interest in new technologies.

• Attentive listener with strong communication skills.

• Professional, reliable, and committed team player.

• Enthusiasm for intercultural communication and expatriate life.

• Living in Lisbon or willing to relocate for an international career.

• Valid Portuguese work permit required.

What’s in It for You

• Renewable fixed-term contract.

• Full-time schedule: 40 hours/week, rotating shifts.

• Salary options:

  • With free shared accommodation (all bills included): €1,040 gross/month.

  • Without accommodation: €1,240 gross/month.

• Relocation package for international candidates:

  • Reimbursement of initial flight after 9 months.

  • Airport pick-up and annual return flight within the EU.

  • Assistance with paperwork and bank account setup.

• Extra perks:

  • Private health insurance after 6 months, in addition to standard coverage.

  • Free Portuguese lessons, cooking classes, sports activities, and social events.

  • Portuguese public holidays and 22 paid vacation days.

Your Future Company
Located in Lisbon, this multinational company is recognized as a leading provider of customer service solutions for top international brands. With a multicultural team and a strong focus on employee development, they offer a welcoming and dynamic work environment where you can grow both professionally and personally.