As a French-speaking Sports Retail Customer Service Agent, you will represent a leading sportswear brand, delivering exceptional service to customers and ensuring their satisfaction. You will handle inquiries, solve problems, and support shoppers across multiple communication channels while promoting brand loyalty.

Your Responsibilities

• Advise and assist customers in various sportswear-related projects.

• Provide professional responses and solutions to customer questions via phone, email, or social media.

• Identify new business opportunities through cross-selling and upselling.

• Troubleshoot issues related to the shopping experience in a calm and efficient manner.

• Liaise with other departments to resolve specific cases and ensure smooth service.

Your Profile

• Native-level French and at least B2 English.

• Strong understanding of the value of excellent customer experience.

• Active listening and strong communication skills.

• Energetic, proactive, and adaptable in a fast-paced environment.

• Enthusiasm for intercultural communication and international living.

• Already based in Lisbon or willing to relocate for an international career.

What’s in It for You

• 12-month renewable contract.

• 40 hours per week, 5 days a week, rotating shifts from Monday to Saturday, 7 AM to 10 PM.

• Fully paid training of approximately 3 weeks.

• Private health insurance from day one.

• International environment with regular team-building events.

• Relocation package for candidates moving to Lisbon.

Your Future Company
This rapidly growing multinational employs over 50,000 people worldwide, supporting more than 500 globally recognized brands in delivering premium customer service. By combining advanced technology with a human approach, they have established a strong international presence and reputation in the outsourcing industry. They are now welcoming new talent to join their Lisbon office.