We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. There is a real career and personal growth potential. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

🚀 And now, we’re offering a €1,000 signing bonus! Don’t miss out—apply today!

Responsibilities:

As a Customer Service Representative, you will:

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Requirements

• Have a High level of Spanish (Oral and written) and are fluent in English (C1)

• Have strong analytical and troubleshooting skills to resolve customer queries effectively.
• Be familiar with mobile apps, digital payments, and online platforms.
• Have the ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

Benefits

• Competitive salary and performance bonus
• Meal allowance
• Transport allowance
• Working rotating shifts
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Free private health insurance after 6 months.