Are you passionate about fashion and ready to bring your style knowledge to a vibrant and multicultural environment? Would you like to support top global brands like Calvin Klein, Tommy Hilfiger, and Abercrombie & Fitch while living in sunny Lisbon? This is your chance to combine work and lifestyle in one of Europe’s most dynamic capitals.

Your responsibilities and impact as a Customer Service Agent will be

• Guiding customers as a fashion mentor throughout their shopping experience

• Answering inquiries via phone, email, or social media with a calm and professional approach

• Supporting with questions related to products, orders, payment methods, and shipping

• Assisting with online transactions and troubleshooting as needed

• Managing calls from prospects and existing customers

• Collaborating with internal departments to resolve complex customer issues

What’s in it for you?

• Type of contract: Yearly, renewable

• Working hours: Full-time (40 hours/week), rotating shifts from Monday to Sunday, between 7 AM and 9 PM

Salary conditions – two options

• With free accommodation (shared apartment, all bills included): 1040€ gross/month

• Without accommodation: 1240€ gross/month

Relocation support for international candidates

• Reimbursement of your initial flight expenses

• Airport pick-up upon arrival

• Yearly return flight to your home country (within the EU)

• Help with administrative tasks such as paperwork and opening a bank account

Additional benefits

• Free Portuguese language courses

• Cooking classes, sports activities, and social events

• Clear career progression paths, with development opportunities in different roles (QA, Team Lead, Supervisor) within 6 months

Skills, qualifications, and interests you need to succeed in this role

• Native level of French and a good level of English

• Enthusiasm for fashion, brands, and style trends

• Strong communication skills and attention to detail

• Excellent listening skills and customer service orientation

• Willingness to relocate to Lisbon and immerse in an international lifestyle

• Valid Portuguese work permit required

What should you expect from living in Lisbon?

• A colorful and vibrant city with rich cultural heritage

• A European capital where life is affordable and enjoyable

• A renowned café culture and delicious local cuisine

• Friendly people and a positive, relaxed atmosphere

• Sunny weather all year and beaches nearby

• A thriving international community with a high level of English spoken