Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers’ journeys a success.

Your responsibilities and impact as Customer Service for IHG will be

• Solving issues during the booking process

• Giving instructions and actively finding the right booking

• Following up during the vacation and providing good solutions including refunds

• Expanding and maintaining the client network

• Managing good and qualified lead generation

• Providing excellent customer and client support across various situations

Skills, qualifications, and interests you need to succeed in this role

• EU citizenship or valid residency card

• Fluent in French and English

• Passionate about travel and tourism

• Motivated and committed to delivering quality service

• Strong communication and listening skills

What’s in it for you

• Type of contract: long-term fixed-term contract, renewable every year

• Working hours: full-time (40h/week) on rotating shifts, Mon-Sun 7 AM–7 PM

• Salary options:

  • With free accommodation (shared flat, bills included): 1040€ gross/month

  • Without accommodation: 1240€ gross/month

For international candidates

• Reimbursement of initial flight expenses after 9 months

• Airport pick-up

• Yearly return flight to your home country (within the EU)

• Help with paperwork, bank account, and other administrative tasks

Additional benefits

• Free Portuguese lessons, cooking classes, sports activities, and social events

• Real career opportunities across various paths