Are you tech-savvy, interested in software solutions, and possess excellent communication skills along with a strong service orientation? Are you also drawn to opportunities abroad, and can you envision advancing your career in the vibrant capital of Portugal, Lisbon?

We are currently seeking German-speaking Customer Advisors for the Google Ads project, who are eager to kickstart their professional journey in the lively capital of Portugal - Lisbon. As the primary point of contact for business clients, you will demonstrate excellent communication skills and provide friendly, solution-oriented guidance. Google Ads is an advertising platform by Google that enables companies to display ads in Google search results and on other websites. With Google Ads, advertisers can precisely target their ads to potential customers based on keywords, locations, and demographic features. The platform operates on a pay-per-click model, where advertisers only pay when users click on their ads. Google Ads offers a variety of ad formats and analytical tools to measure and optimize campaign success. It is a crucial method to enhance online visibility, generate traffic, and increase conversions.

About the Company:

Our partner company is the world leader in outsourcing and customer relationship management. The entire group employs around 420,000 employees who work in 170 countries and speak over 265 dialects and languages. They operate in all business areas and on all continents on behalf of major international companies. According to Fortune and Great Place to Work, the company is among the top 25 employers worldwide. Our team in Portugal consists of over 13,000 employees who handle customer support for 111 countries in 35 different languages. In 2022, the company was awarded the Best Company in Portugal (>1000 employees) by the Great Place to Work Institute for the ninth time. Furthermore, the company has been named the best company in the customer support industry four times by Exame Magazine.

In Your Role:

You will assist our clients in written and telephone customer support for business customers in the German language at our Contact Center in Lisbon.

• Provide German-language inbound customer care via phone, chat, and email.
• Aid in the technical implementation and maintenance of customers' Google accounts.
• Handle customer inquiries, issues, and complaints, responding professionally and courteously.
• Strive for customer satisfaction by offering efficient and effective solutions, addressing customer needs, and ensuring a positive customer experience.
• Capture and document customer queries, issue descriptions, actions taken, and solutions in the company's internal systems or ticketing systems in English.
• Professionally manage customer data within internal systems.
• As a representative of the company, uphold the company values and contribute to maintaining a positive brand reputation.

Our Offer:

Our partner offers a tailored "all-inclusive package" that includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.

• Option for long-term shared accommodation
• Salary of 1750 EUR
• Relocation package
• Airport pickup
• Support with registration, tax number, and residence documents
• Free annual flight to your home country
• Competitive salary + bonus, if applicable
• Free private health insurance upon contract signing
• Free Portuguese language courses, water sports, soft trekking, and much more
• International career opportunities in a multicultural environment
• Opportunity to collaborate with executives in various industries
• Intensive training and onboarding phase
• Diverse opportunities for growth and career development within the company

Your Profile:

• German native level (C2)
• Proficiency in both written and spoken English
• Prior experience in a dynamic operational setting, call center environment, or a role involving customer interaction is advantageous
• Strong organizational skills and the capability to work autonomously
• Clear and organized communication skills in both written and verbal forms
• Demonstrated capacity to deliver high-quality output within designated timeframes
• Possession of a customer-centric and proactive problem-solving mindset
• Customer oriented experience is an advantage

**All applicants must have an EU passport or a valid residence permit.

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.