Join a leading company in the mobility and parking tech sector that is transforming how drivers book and pay for parking spots. Through its website and mobile app, the platform offers real-time access to over 3500 locations across France, Spain, Belgium, the Netherlands, Switzerland, Italy, Portugal, and Germany. Backed by strong partnerships with public and private providers such as hotels, office buildings, and residential complexes, the company delivers competitive rates and a seamless parking experience for individuals and businesses.

Your responsibilities
Deliver outstanding customer support via phone and email to B2C clients
Understand, analyze, and resolve customer and partner-related issues
Collaborate with the account management team to handle more complex cases
Provide feedback and suggestions to improve internal processes and the customer journey

Who you are
You have previous B2C customer service experience, B2B experience is a plus
You are organized, empathetic, and detail-oriented
You enjoy problem-solving and delivering exceptional customer care
You are fluent in French, with B2 level in both Spanish and English
Additional language skills (Italian, Portuguese, German, Dutch) are a plus
You are based in Barcelona and hold a valid NIE and Spanish Social Security Number

What’s in it for you
Permanent full-time contract from day one
Work schedule: Monday to Friday, 9 am to 6 pm
Hybrid work model with a centrally located office in Barcelona
Attractive and competitive salary package
32 days of paid holiday per year
Work in a fast-paced and international environment with real growth potential

The company
You’ll join an ambitious, tech-driven mobility company that is revolutionizing the parking industry. With thousands of partners and users across multiple European countries, they are expanding rapidly and looking for motivated professionals to grow with them in Barcelona.