Are you passionate about gaming and enjoy helping customers? Would you love to work in one of Europe’s most vibrant cities while advancing your career in a dynamic and international environment? Then this opportunity is for you!

Your Responsibilities and Impact as a Back Office Agent:

• Handle escalated customer inquiries, complaints, and technical issues related to gaming products and services

• Investigate complex cases, analyze information, and identify root causes

• Communicate with users via phone, email, or chat to provide accurate resolutions

• Make informed decisions based on product knowledge and company policies

Skills, Qualifications, and Interests You Need to Succeed:

• Native-level German and minimum C1 level of English

• Valid Portuguese work permit (mandatory)

• Strong communication and problem-solving skills

• Motivation and adaptability to thrive in a multicultural setting

• Willingness to relocate to Lisbon and embrace the expat lifestyle

What’s in It for You:

• Contract type: Permanent (Unfixed term) with a 30-day probation period

• Working hours: Full-time, Monday to Friday, 9:00–18:00

• Salary package:

  • Base salary: €850/month gross

  • Tech bonus: €50/month

  • Language bonus: €200/month

  • Performance bonus: €120/month

  • Loyalty bonus: €300 every 3 months

• Additional benefits:

  • Health insurance after 6 months

  • Paid training and ongoing development

  • Employee discounts and company-wide initiatives

Relocation Package (for international candidates):

• Reimbursement of initial flight after 3 months

• Monthly accommodation allowance up to €360 for 12 months

• Tailored support for temporary or permanent housing

What to Expect from Living in Lisbon:

• A colorful city with rich culture and history

• Affordable European capital lifestyle

• Delicious cuisine and vibrant café culture

• Warm climate and sunny beaches nearby

• Friendly locals and large international community

Your Future Company:

Join a global leader in the BPO industry with 170,000 employees worldwide. Be part of a team that delivers high-quality customer experiences for over 750 world-leading brands, leveraging innovative technologies and a people-first culture.