Do you have a passion for animals, people, and retail? Start your international career in Lisbon by joining a multicultural customer service team that supports a well-known retail brand for pet products. You'll guide French-speaking customers through their orders, accounts, and support requests while working in a collaborative environment.

Responsibilities

• Respond to French-speaking customer inquiries via phone, email, or chat

• Help with product information, payments, orders, or account-related questions

• Handle customer complaints with empathy and problem-solving skills

• Maintain and review purchase records and documentation

• Contribute to overall client satisfaction and process improvement

Your Profile

• Native French speaker with good English proficiency

• Reliable, adaptable, and self-motivated

• Excited to relocate to Lisbon and embrace a multicultural team

• Strong communication and organizational skills

• Experience in retail or customer service is a plus, but not mandatory

• Eager to learn and develop new skills in a fast-paced environment

What’s Offered

• 6-month renewable contract

• Monday to Friday, rotating shifts between 08:00 and 17:30

• Salary package includes:
  • €890 gross/month × 14 months
  • €100/month language bonus
  • Up to €60/month performance bonus
  • €7.23 meal vouchers per workday
  • Partial transportation cost reimbursement
  • Private health and dental insurance after 6 months

Relocation Package

• Reimbursement of flight costs up to €400 after 4 months

• 4 months of shared accommodation provided (rental fee applies)

• Support with paperwork and relocation logistics

Benefits

• Fully paid training and onboarding

• Professional development and career path opportunities

• Fast-paced and collaborative work environment

• Work with international brands and multicultural colleagues