Are you passionate about entertainment and digital platforms? Join the French-speaking customer support team of a leading global streaming brand in Lisbon. You'll assist users with account-related questions, tech issues, and app support while working in an international and fast-paced environment.

Responsibilities

• Handle incoming queries from viewers via phone and live chat

• Provide assistance with software functionality, account setup, and app usage

• Troubleshoot system configurations and connectivity issues

• Deliver accurate and timely responses to technical and service-related requests

• Ensure a smooth viewing experience and build customer satisfaction

Your Profile

• Native-level French speaker with advanced English

• Strong adaptability, reliability, and problem-solving skills

• Fast learner with the ability to work well under pressure

• Previous experience in customer service is a strong advantage

• Willing to relocate to Lisbon and work in a multicultural team

What’s Offered

• Full-time contract, 40 hours per week

• Rotating shifts Monday to Sunday, between 08:00 and 21:00

• Base salary: €890 gross/month × 14 payments

• Monthly performance bonus up to €100 gross

• Meal allowance of €7.23 per workday

• Paid training provided and recognized

Relocation Package (for candidates outside Portugal)

• Flight reimbursement up to €400 after 6 months

• Shared accommodation provided for 6 months (rental fee applicable)

• Support with relocation paperwork and onboarding

Additional Benefits

• International team and work environment

• Opportunity to work for a top entertainment brand

• Access to career growth and internal mobility