Are you tech-savvy and passionate about smart home technology? Join a global leader in smart lighting solutions in Lisbon and support French-speaking customers through technical and product-related queries.

This is your opportunity to combine technology, customer support, and an international work experience in one of Europe’s most welcoming cities.

Your Responsibilities

• Respond to inbound customer inquiries via phone, email, and social channels

• Assist users with pre-sales, product info, and technical troubleshooting

• Adapt communication style to fit brand voice across private and public channels

• Provide clear and friendly guidance to ensure high customer satisfaction

• Accurately document customer cases and resolutions

• Collaborate with a multicultural support team

Your Profile

• Native-level French speaker with a good level of English

• Passionate about technology and customer service

• Excellent written and verbal communication in French

• Team player with a positive and professional attitude

• Sales or commercial background is a plus

• Experience in customer service or tech support is a bonus

• EU citizenship or valid Portuguese work permit required

• Willing to relocate to Lisbon

What’s Offered

• Monday to Saturday, rotating shifts (07:00–19:00), 8h/day

• Competitive monthly salary:
  • €890 gross/month × 14 months
  • Up to €100/month performance bonus
  • €7.23 meal voucher per workday
  • Partial transportation cost reimbursement
  • Private health and dental insurance after 6 months

Relocation Package (if outside Portugal)

• Reimbursement of flight (up to €400) after 4 months

• 4 months of shared accommodation provided by the company (rental fee applies)

• Full support with legal and administrative setup

Additional Benefits

• Fully paid training and onboarding

• Continuous career development and internal mobility

• Work with leading global tech and lighting brands

• A vibrant, inclusive, and international workplace culture

About the Company

Founded by French entrepreneurs in 2000, the company is now a global leader in customer experience outsourcing, with over 50,000 employees worldwide. Its Lisbon hub supports some of the world’s most innovative and recognizable brands in tech, retail, and lifestyle.