Are you passionate about travel and hospitality? Join the international customer support team for InterContinental Hotels Group (IHG) in Lisbon and help travelers enjoy a seamless vacation experience. If you’re French-speaking and love solving problems with a smile, this is your next career move.

You’ll be the voice behind hotel booking success stories, ensuring guests have the guidance they need before and during their trip.

Your Responsibilities

• Assist French-speaking customers with hotel reservations and booking modifications

• Provide solutions to booking issues, payment questions, and refund requests

• Support clients during their travel experience, from booking to check-out

• Generate qualified leads and strengthen the client network

• Deliver high-quality service and promote a positive travel experience

• Work closely with other departments to ensure service consistency

Your Profile

• Fluent in French and English

• Excellent communication and problem-solving skills

• Passionate about travel, tourism, and guest experience

• Valid EU passport or Portuguese residency/work permit

• Willing to relocate to Lisbon and work in a multicultural team

• Committed to providing outstanding customer support

What’s Offered

• Long-term renewable contract

• Full-time (40h/week), rotating shifts Monday to Sunday (07:00–19:00)

• Two salary options:
  • With accommodation (shared flat, bills included): €1,040 gross/month
  • Without accommodation: €1,240 gross/month

Relocation Package

• Reimbursement of your initial flight after 9 months

• Airport pick-up upon arrival

• Annual return ticket to your home country (EU)

• Help with paperwork and setting up a bank account

Additional Benefits

• Free Portuguese language lessons

• Cooking classes, sports activities, and company social events

• Private health insurance after 6 months

• 22 paid vacation days + Portuguese public holidays

• Internal career development opportunities in customer service, quality, and team leadership

About the Company

You’ll join a global leader in customer experience management based in Lisbon, supporting premium hospitality brands like IHG. With colleagues from over 80 nationalities, you’ll work in a diverse and engaging environment that encourages personal and professional growth.