Are you passionate about sneakers and sportswear? Ready to represent top brands like Nike, Adidas, Vans, and Reebok? Join the French-speaking Customer Support team for Foot Locker in sunny Lisbon and help customers enjoy a seamless shopping experience.
As a Product Advisor, you’ll support customers of one of the world’s most iconic athletic retailers with over 2,500 stores globally. You’ll handle product questions, order issues, and returns via phone, email, and social media.
Your Responsibilities
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Assist French-speaking customers with their product, order, and delivery inquiries
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Guide clients through returns, payment issues, and troubleshooting
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Deliver excellent customer service across phone, email, and chat
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Collaborate with internal teams to resolve escalated issues
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Maintain brand quality by ensuring positive customer experiences
Your Profile
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Native-level French speaker and good English skills
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Enthusiastic about fashion, footwear, and sportswear brands
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Excellent communication and interpersonal skills
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Valid Portuguese work permit or EU citizenship
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Willing to relocate to Lisbon and work in a multicultural team
What’s Offered
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1-year renewable contract
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Full-time: 40h/week (rotating shifts, Mon–Sun between 08:00 and 20:00)
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Two salary options:
• With shared accommodation (all bills included): €1,040 gross/month
• Without accommodation: €1,290 gross/month
Relocation Package
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Reimbursement of flight after 9 months
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Pick-up at the airport
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Yearly return flight to your home country (within EU)
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Support with admin tasks (bank account, paperwork, etc.)
Extra Perks
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Free Portuguese lessons
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Cooking classes, sports activities, and company-organized social events
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Private health insurance after 6 months
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22 paid vacation days + national public holidays
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Career development opportunities in quality, training, or team lead roles
About the Company
Based in Lisbon, your future employer is a global leader in multilingual customer service, partnering with major lifestyle and fashion brands. The company fosters a supportive, growth-focused culture with colleagues from over 80 nationalities.