Location: Sofia, Bulgaria

Salary: Approximately €1250 net per month, plus €50 gross fixed project bonus and €100 gross monthly performance bonus

Working Hours: Monday to Friday 09:00–19:30, Saturday 09:00–19:30 (rotational), Saturday 09:00–17:30 (rotational), totaling 40 hours per week (5 days of 8 hours)

Training: Fully paid and provided

Relocation: Includes booked flight, airport pick-up, and a few nights of hotel accommodation. You will also receive extensive support from local estate agents who will assist with viewing various apartments and settling in.

We are delighted to be recruiting for a Dutch-speaking Customer Service Advisor for an energy provider role in Sofia, Bulgaria. This opportunity is with our client, a leading outsourcing partner, and the role is based in their office in Sofia — Bulgaria’s vibrant capital. This youthful and modern city offers a variety of museums, galleries, restaurants, and nightlife. Additionally, Sofia lies at the foot of the Vitosha Mountain, providing ample opportunities for skiing and hiking.

The Role

As a Customer Advisor, you will represent an energy provider catering to the Dutch and Belgian markets. You will handle warm leads from inbound calls and live chat, assisting with queries related to energy packages, price calculations, and invoices.

Part of your responsibilities will include:

• Providing information about tariffs and promoting the benefits of switching to this energy provider.

• Ensuring all relevant customer details are collected to facilitate contract creation and signing.

• Handling customer queries via phone and email.

• Performing general administrative tasks.

Your primary objective will be to support customers throughout the switching process and help finalize contracts.

Requirements

We are looking for candidates who have:

• Excellent communication skills in Dutch, both written and spoken

• A good command of English

• Previous experience in customer service and/or sales

• A target-driven attitude

• Flexibility and adaptability

• Good computer skills

• Willingness to learn and develop

Salary, Relocation Package, and Benefits

The monthly salary is approximately €1250 net, plus a €50 gross fixed project bonus and a €100 gross monthly performance bonus.

You will receive full, paid training. The relocation package includes a booked flight to Sofia, hotel accommodation for the first few days, and comprehensive assistance in relocating. This includes help with finding long-term accommodation, registering for a social security number, and opening a bank account.

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com