Polish Speaking ARC Support Specialists

Lisbon, Portugal

€1050/month + free accommodation in shared company-rented apartments OR €1237/month without accommodation.

Overview

This role involves providing support to customer’s online orders, throughout the

whole journey (eg. delivery management, shipping investigations, returns, payment

transactions, refunds, inbound/outbound calls and order information review,

business related requests).

• The Specialist will be handling very sensitive customer and client information, having

to follow the standard PCI and GDPR policies.

• This team will be responsible for interacting with customers, Carriers/Couriers,

financial institutions, other specialists, and other internal departments.

• There is a wide range of responsibilities focused on improving the overall customer

experience and maintaining the highest customer service standards at all times.

• The Specialist will be required to quickly and effectively recognize and analyze

complex problems and escalate to the dedicated team, if necessary, with the help of

the Knowledge Base.

• All Specialists are expected to be team orientated, combining efforts in achieving the

project’s goals.

Job Required Experience

✓ Flawless communication skills, proficient (both written and oral) in English (C1).

✓ Ability to work in a sensitive and classified information environment is an advantage.

✓ Ability to work quickly and efficiently under deadline pressure.

✓ Very good accuracy and attention to detail, understanding that small details can

make the biggest

difference.

✓ Proven ability to work and make decisions with minimal supervision.

✓ Proactively utilize strong problem-solving skills to deliver customer-focused

solutions.

✓ Working in a back-office environment with customer satisfaction in mind.

✓ Excellent written and verbal communication skills.

✓ Interest in self and team KPIs – focusing on what can be done instead of what cannot

be.

✓ Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with

that.

✓ As this job is directly related to order volume, flexibility is required and will

occasionally involve overtime work.

✓Extraordinary teammate, thriving in an environment where camaraderie matters.