Responsibilities:

• Customer advice by telephone and email;
• Helping customers with issues / situations that might arise.
• You will deliver high-quality service across multiple support platforms (email and phone);
• Be a passionate advocate for users while answering any questions that come your way;

Requirements

• Ideally previous experience in the field of Customer Service (online or face to face)
• Excellent communication skills, native level of German is required, fluent level of English.
• Soft skills
• Problem solver
• Passion for customer support, competitive and a risk-taker
• At least a high school diploma or completed vocational training
• Quick learner

Benefits

• Refund of the initial flight ticket to relocate to Portugal
• Full accommodation in shared apartment, individual room for yourself.
• Expenses paid by the company: water, electricity, internet, cable TV and cleaning services once per week.
• Two yearly flight tickets to your home country.
• Health package
• Salary: 1300 euros gross per month (12 payments per year) without accommodation / 1000 euros gross per month (12 payments per year) with accommodation & expenses included plus performance bonuses.
• Career development, and learning opportunities.
• Monday to Sunday working hours from 8 am to 5 pm.
• Hybrid working model
• Social activities