Join an international team specializing in IT support for enterprise and public sector organizations across Europe. As a Service Desk Specialist, you will provide front-line technical assistance, delivering personalized support to end-users and business partners by resolving their IT-related challenges.

Key Responsibilities:

• Provide B2B technical support via phone, email, tickets

• Accurately record and track incidents using a ticket management system.

• Escalate unresolved matters to the appropriate technical teams.

• Strive to ensure a high level of customer satisfaction with every interaction.

What’s in It for You?

• Flexible remote work policy: 80% remote, with just four days per month required on-site.

• Permanent, full-time contract (39 hours per week).

• Rotational shifts between 7:00 and 19:00, Monday to Friday.

• Start date: July 1st.

• Annual meal voucher allowance after probation period (€1,100).

• Comprehensive health insurance after six months of employment.

• Perks platform: discounts on fitness centers, dining, car services, and more.

• Growth opportunities, including leadership and career development programs.

• Complimentary online language courses (German, French, Spanish, English).

• Fully compensated initial training period.

Your Profile:

• Proficient in Portuguese, French (C1 certificated minimum) and English (full professional proficiency)

• Eager to learn more about information technology.

• Possess a proactive attitude and a passion for problem-solving.

• Strong analytical and logical thinking skills.

• Excellent communication abilities with a focus on customer satisfaction.

• Enjoy collaborating within a team setting.

• Dependable and punctual, with respect for shift schedules.