Become part of our client's team in Riga as a Customer Support Agent!
Do you speak fluent Danish and English, have a knack for problem-solving, and a passion for customer satisfaction? If yes, we have an exciting opportunity for you to join our client's brand new office in Riga and work on an exciting project with a renowned international fintech client.
Education / Professional Qualifications:
- Danish at a high level (CEFR level C1).
- Good English skills (B1+ or better) both written and spoken.
- Previous experience in a customer service environment is an advantage.
Responsibilities:
- Handle phone calls with customer inquiries and provide solutions to end-users.
- Escalate priority issues according to client specifications to the nearest supervisor when relevant.
- Work independently and in teams, promoting effective communication with internal and external contacts.
- Provide exemplary customer service and meet quality standards.
- Perform any additional ad hoc tasks that contribute to improved customer service.
- Participate in required training sessions.
Preferred Skills:
- Advanced understanding of computer usage, skilled in multitasking across systems and applications.
- Optimistic, friendly, positive, and self-motivated personality.
- Ability to work in a team-oriented, service-driven environment with a focus on problem-solving.
Why Choose Riga?
Riga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. From its picturesque old town to its bustling markets and lively cafés, Riga has something for everyone. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect setting for both work and leisure. Plus, our client’s company offers full relocation support, making the transition to this dynamic city seamless and enjoyable.
Don’t miss this incredible opportunity to start a fulfilling career in Riga! Apply now and become part of our client’s exciting team.