🌍 Join a Global Leader in Travel Insurance and Security Services!
Position: Travel Security and Insurance Specialist (German or Italian)

📍 Location: Lisbon, Portugal | 🏡 Hybrid: Not available
⏰ Shifts: Yes (rotating schedule)
💬 Languages: German or Italian + English (C1)
📄 Contract: Full-time, open-ended (with 30-day probation)
🎯 Reference No: SM_

At Astrea Recruitment, we’ve been creating life-changing career journeys for 18+ years. With a strong presence in Bulgaria and Serbia, we’re proud to connect skilled professionals with some of the world's most respected employers. Now, we invite you to be part of something bigger—supporting international clients in the dynamic field of travel security and insurance.

Our client is a global leader in outsourced customer experience solutions for major brands. To support their expanding team, we’re looking for a Travel Security and Insurance Specialist who speaks German or Italian, along with advanced English.

🌟 What You’ll Be Doing:

• Provide thoughtful and professional assistance via calls, chats, and messages.

• Handle sensitive claims related to travel issues, including liability and damage cases.

• Assess risks and offer safety improvement suggestions when applicable.

• Manage complex or high-priority cases with confidentiality and empathy.

• Guide clients clearly through the claims process and respond to inquiries.

• Maintain accurate records and handle personal data responsibly.

✅ What You Bring:

• Minimum 1 year of experience in claims processing, fraud investigation, or damage/loss evaluation.

• Ability to assess claims fairly and navigate compensation procedures.

• Excellent interpersonal and communication skills with an empathetic touch.

• Tech-savvy mindset—comfortable using various platforms and learning new tools.

• Fluency in German or Italian, plus English (C1) level.

• High attention to detail and strong critical thinking skills.

🎁 What’s In It for You:

• Full-time job with a stable, long-term contract.

• Attractive salary + language/role bonuses + performance-based incentives.

• Meal allowance and holiday/Christmas bonuses (monthly or annual).

• 22 business days of annual paid leave, plus extra pay for working on Portuguese public holidays.

• Relocation support: assistance with accommodation, travel expenses, and initial financial help.

• Paid training from day one, ensuring you’re set up for success.

• Health and dental insurance after 6 months of employment.

• Legal and document support for international hires.

🌟 Ready to Take Off with Us?

If you're motivated to grow and ready to support travelers with care and professionalism, we’d love to hear from you.
Please send your CV in English, and don’t forget to include the reference number: SM_.

Your application will be treated with the utmost confidentiality in line with data protection laws.
Astrea Recruitment (Reg. No. 1809)