Your responsibilities and impact as a Customer Service Agent will be:

• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media

• Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files

• Handling calls for prospects and clients

• Being in contact with other departments and redirecting related cases and issues to responsible departments

​

Skills, qualifications and interests you need to succeed in this role:

• A native level of French and a good level of English

• Enthusiasm about fashion and trends

• Living in or willing to relocate to Lisbon for an international career and life experience

• Having a valid Portuguese work permit (required).

What’s in it for you?

• Type of contract: yearly

• Working hours: 40h/week (8h/day) from Monday to Sunday, 8 am to 8 pm

• Salary conditions* – 2 options:

1. Including free accommodation (shared flat, all bills included): 1040€ gross/month

2. Excluding accommodation: 1290€ gross/month

• For international candidates:

•  

• Reimbursement of your initial flight expenses

• Airport pick up

• Yearly two-way flight ticket back to your home country (within the EU)

• Help in paperwork, opening bank account, etc. upon your arrival

• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

• Real career opportunities in different career paths

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.