Your responsibilities and impact as Customer Service Agent will be:

• Assisting customers with their requests by email, phone and live chat.
• Collecting and updating customer data.
• Providing product information to the customer (e.g. subscription, payment and technical requirements).
• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

• EU Citizenship or valid residency card
• Native level of French and a good level of English.
• Knowledge of the value and impact that a good customer experience can create.
• Having a drive for excellence and professionalism.
• Living in or willing to relocate to Lisbon for an international career and life experience.

What’s in it for you?

• A fixed-term contract that is renewable every year.
• Working Hours: Full time (40h/week) and rotative shifts 
• Salary Conditions - You have 2 options
  • Including free accommodation (shared flat, all bills included): 1040€ gross/month.
  • Excluding accommodation: 1240€ gross/month
• Relocation Package for International Candidates:
  • Reimbursement of your initial flight expenses after 9 months.
  • Airport pick-up.
  • Yearly two-way flight ticket back to your home country (within the EU).
  • Help in paperwork, opening bank account, etc. upon your arrival.
• Extra Perks
  • Private health insurance after 6 months of contract which is extra to the standard insurance
  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
  • Portuguese public holidays and 22 days of paid holidays.