Are you someone who enjoys solving problems and ensuring customers receive the best possible support? Then you might the next Claims Specialist for our client.
You will be responsible for reviewing insurance claims, making fair assessments based on policy terms, and guiding customers through the claims process with professionalism and efficiency.
You will collaborate with a proactive team that values accuracy, customer satisfaction, and continuous improvement.

Your Key Responsibilities:

• Review and assess customer claims promptly and fairly
• Ensure a seamless customer experience through effective communication
• Maintain accuracy in all documentation and claim processing
• Take full ownership of customer interactions to minimise escalations
• Identify opportunities to improve claims processes and customer interactions
• Handle emails and phone inquiries professionally and efficiently
• Process payments and maintain records with precision
• Follow company policies and industry regulations diligently
• Support additional business needs as required

What You Bring to the Role:

• Strong communication skills, especially over the phone
• High attention to detail in claims processing and administrative work
• A customer-focused mindset with a problem-solving attitude
• Ability to multitask and remain efficient in a fast-paced environment
• Adaptability to shifting priorities and business needs
• Fluent in Dutch, with good command of English (verbal and written)
• Experience with Microsoft Word and Excel (intermediate level)
• MBO-level education or equivalent experience
• Prior exposure to insurance claims is a plus but not required
• Willingness to continuously develop knowledge and expertise

What's in it for you:

• Performance related bonus
• Premium free pension
• 28 days holidays per year
• Working from home allowance & travel allowance when in the office
• Professional growth and career development opportunities
• Multilingual supportive and collaborative work environment
• Flexible work options (2 days per week in the office)

To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.