Are you a Danish speaker with a passion for helping people and an interest in the travel industry? Join a leading global travel platform and become part of a customer support team that helps travelers make the most of their journey. Based in Thessaloniki, you’ll play a key role in ensuring a seamless customer experience for users across the Danish market.

Your responsibilities and impact as a Customer Support Representative:

• Respond to incoming calls, emails, and messages from customers regarding existing reservations, account questions, or travel changes

• Assist with booking modifications, cancellations, and refund requests

• Handle complaints with professionalism and empathy, aiming for first-contact resolution

• Support travelers with questions related to reviews, extranet accounts, and general inquiries

• Navigate multiple internal systems and maintain detailed case records

• Contribute to high levels of customer satisfaction by meeting KPIs and quality standards

Skills, qualifications and interests you need to succeed:

• Native or C1+ level in Danish, with good command of English (B2 or higher)

• Excellent written communication and customer service skills

• Familiarity with PC use (Windows, browser tools, keyboard shortcuts)

• Ability to multitask, remain organized, and manage time effectively

• Background in customer service, contact centers, or hospitality is an asset

• Positive attitude, team spirit, and problem-solving mindset

What’s in it for you?

• Full-time position (40 hours/week), Monday to Friday, 09:00–18:00

• Competitive salary with salary increases after 12 and 36 months

• Paid 3-week training program and ongoing development support

• Opportunity to work in one of Greece’s most vibrant cities

• Supportive and multicultural team culture

• Stable working hours with weekends off

• Access to company-wide perks, discounts, and seasonal team events

• Possibility to work from home in the future, based on performance and tenure

About the Company:
You’ll be joining a dedicated team that supports travelers across the globe on one of the world’s most visited travel platforms. As part of a large and fast-growing team in Thessaloniki, you’ll provide practical assistance, build confidence with customers, and help people explore the world — one reservation at a time.