As a Customer Service Representative, you will be assisting customers via email, chat, and phone, ensuring a positive and efficient service experience.
Also, you will be maintaining a thorough understanding of the products, brand, and industry to provide accurate information and support to customers.
Additionally, you will be conducting research to gather relevant information and provide accurate responses to customer inquiries.
What you need to have is:
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Excellent communication skills
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Near Native level of Czech, both written and verbal
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Advanced knowledge of English, both written and verbal
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Previous experience in customer service or a related field
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Customer-oriented attitude
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Good typing and computer skills (MS Office applications)
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Proficiency in using CRM systems
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High attention to detail and accuracy in all tasks
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Ability to work both on your own and within a team
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High school education
What can you expect from us:
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Fulltime role with working shifts between 8:00 a.m. – 10:00 p.m., Monday – Sunday
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Competitive salary with monthly performance-based bonuses
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Convenient office location, close to bus stations and the metro
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Comprehensive initial training and onboarding (fully paid by us)
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Continuous training and upskilling programs through Concentrix University
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Professional Development and Career Navigation programs to map out the steps in your desired development
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Health and Wellbeing initiatives
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Relocation support if needed (accommodation and travel expenses)
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Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Relocation package:
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Hotel Accommodation for 14 nights
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Advance Payment upon request
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Travel Reimbursement
Еxperience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.