Your responsibilities and impact as a Support Specialist will be:

• As a Support Specialist, you’ll provide comprehensive assistance to customers throughout their online order journey. You’ll be the first point of contact for issues related to deliveries, returns, payments, and more, ensuring a smooth and secure customer experience.
• Supporting customers with inquiries related to online orders, including delivery tracking, shipping investigations, returns, payment transactions, and refunds
• Handling sensitive information in compliance with PCI and GDPR regulations
• Communicating via inbound/outbound calls and emails
• Liaising with carriers/couriers, financial institutions, and internal teams
• Identifying and analyzing complex problems, escalating when necessary with guidance from the Knowledge Base
• Collaborating with a supportive, multilingual team to deliver top-quality service

Skills, qualifications, and interests you need to succeed in this role:

• Native-level French and at least B2 English
• Experience in customer support, logistics, or e-commerce is a plus
• Excellent communication and interpersonal skills
• High level of attention to detail and responsibility when handling sensitive data
• Problem-solving mindset and ability to stay calm under pressure
• Comfortable working remotely and independently, with strong time management skills
• You have a Portuguese residence permit or EU citizenship

What’s in it for you?

-Contract type: One-year fixed-term contract, renewable annually
-Work schedule: Fully remote from Lisbon – rotational shifts between 7:00 and 00:00, Monday to Sunday
-Salary conditions:

• With free accommodation (shared flat, all bills included): 1040€ gross/month
• Without accommodation: 1240€ gross/month
• For international applicants:
• Reimbursement of your initial flight to Portugal
• Airport pick-up upon arrival
• Annual return flight to your home country (within the EU)
• Support with all essential paperwork (NIF, bank account, social security)
• Access to free Portuguese lessons, cooking classes, sports activities, and company-organized social events

Your Future Company:

Based in the heart of Lisbon (though you'll work from home), your new employer is a globally recognized leader in customer service and tech support. With a diverse and inclusive team from over 80 countries, they invest in your professional growth, language development, and overall well-being. Join a company where your contribution truly makes an impact!