Are you ready to take your customer service skills to an international level? Join a fast-paced support team assisting users of a global streaming platform. Based in Athens, you’ll be helping Danish-speaking customers resolve everyday account and technical issues while working in one of Europe’s most vibrant cities.
Your responsibilities and impact as a Customer Support Advisor will be:
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Manage inbound calls and chats from customers regarding account setup, billing, and technical questions
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Provide assistance for login issues, unusual activity, or payment concerns
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Walk users through troubleshooting steps for errors related to devices or streaming
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Escalate technical cases as needed and ensure full documentation of each interaction
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Create a positive customer experience with clear and friendly communication
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Refer to internal resources to provide accurate resolutions efficiently
Skills, qualifications and interests you need to succeed:
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Native-level Danish (C2) and a good level of English (minimum B2)
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Previous experience in customer support is an asset
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Empathetic, detail-oriented, and able to work well under pressure
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Confident using PC tools and handling multiple systems
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Strong communication and multitasking skills
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Willingness to learn and grow within a structured support team
What’s in it for you?
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Full-time role (40 hours/week)
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Competitive salary plus performance bonuses and two extra monthly salaries annually
Relocation package including:
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Paid flight to Athens
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Taxi from the airport
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Hotel accommodation for the first two weeks
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Support in finding long-term housing
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Health insurance coverage after 4 months
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Thorough onboarding and training
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Diverse, inclusive work culture with teammates from over 90 countries
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Extra perks: local discounts, Greek language courses, social activities, and more
Take your career further—support global customers while living in Greece. Apply now to join the team.