About the Company:
Our partner company is a multinational technology and consulting services provider headquartered in the USA. The company offers various IT services, including IT consulting, application development, system integration, infrastructure services, business process outsourcing, and digital solutions. Established in 1994, it has experienced significant growth since its inception. With offices and delivery centers across the world, including North America, Europe, Asia, and Australia, the company serves clients in diverse industries such as finance, healthcare, manufacturing, retail, technology, and communications. Collaborating closely with its clients, the company assists in optimizing their business processes, adopting new technologies, and overcoming business challenges. Renowned for its expertise in areas like artificial intelligence, machine learning, cloud computing, digital transformation, and Agile methods, the company has received numerous awards for its achievements in the IT sector and ranks 194th on the Fortune 500 list.
Your Responsibilities:
- Responding to customer inquiries via phone, email, or chat Identifying customer issues
- Performing troubleshooting to find solutions
- Documenting each action taken
- Categorizing cases and potential errors
- Assisting customers in using paid products
- Escalating complex issues according to established procedures
What We Offer:
- Relocation support (€2500 relocation bonus, full bureaucracy assistance, help with accommodation search)*
- Attractive compensation package (base salary plus language bonus, transportation bonus, and performance bonus)
- Plus meal allowance (€7.63 net daily) New office spaces in the picturesque location of Lisbon (near the beach)
- Career growth and development opportunities
- Pleasant and inspiring work atmosphere
- Emerging global company with an impeccable reputation
- Complimentary fruit, coffee, tea, water, and much more
*) Relocation support is applicable only for applicants relocating from outside Portugal to Lisbon
Your Profile:
- Fluent German skills ( C2 / Native proficiency)
- B2 level of English
- Excellent communication skills (both oral and written) and interpersonal abilities
- Quick grasp and adaptability in learning new processes, concepts, and skills
- Outstanding organizational skills and time management
- Minimum of 12 months direct customer service experience required, preferably in B2C and/or B2B contact centers
- Strong communication skills, both verbally and in writing
- Exceptional native-level written and oral communication skills in the supported language
- Proactive attitude and strong team spirit
- Organized and capable of learning and understanding new processes, concepts, and skills, recognizing that operations are constantly evolving
- Keen attention to detail and a desire to work precisely, efficiently, and at a high standard
- Ability to not only handle customer emotions but also empathize with the customer's situation
**All applicants must possess an EU passport or valid residence permit.
Why work in Lisbon?
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.