Are you passionate about delivering premium customer experiences? Step into a role where quality service, attention to detail, and customer satisfaction are at the heart of everything you do.

We're looking for individuals who take pride in offering high-level customer care, who enjoy solving problems, and who can communicate clearly and confidently. If you're fluent in Dutch or Flemish, thrive in a multicultural environment, and are ready for a new opportunity in sunny Lisbon, this could be the right move for you.

Your responsibilities and impact as an Operations Customer Expert will be:

• Supporting customers through multiple channels (voice, email, chat) in Dutch/Flemish and English

• Understanding customer needs and providing accurate, efficient solutions

• Ensuring a smooth and professional experience in every interaction

• Resolving issues on first contact whenever possible

• Staying informed about products and services to offer clear guidance

• Identifying opportunities for customer satisfaction and loyalty through thoughtful recommendations

Skills, qualifications, and qualities you’ll bring:

• Native-level fluency in Dutch or Flemish and a solid command of English (minimum B2 level)

• Excellent communication skills and a customer-focused attitude

• Problem-solving mindset with a calm, friendly approach

• Previous experience in customer service or sales is a plus

• EU citizenship or a valid Portuguese residence permit

What’s in it for you:

• 12-month contract, with potential for long-term or permanent employment

• Full-time (40h/week), rotating shifts between 07:00 and 19:00

• Gross monthly salary with accommodation: 1,150€

• Gross monthly salary without accommodation: 1,409€

• Performance bonus: up to 100€/month

• Paid training: 20 days, 42.72€/day

• Health insurance from day one

• Relocation support and optional shared housing

• International, growth-focused workplace in Lisbon

About your future company:
You’ll be joining a global leader in customer experience solutions, working in a vibrant international team based in Lisbon. This company supports some of the world’s most well-known premium brands and is known for its commitment to employee development and workplace culture.