Your responsibilities and impact working as a Technical Support Agent will be:

• Address escalated customer inquiries, complaints, and technical issues related to products and services.
• Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
• Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
• Make informed decisions based on company policies, product knowledge, and customer needs.
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• A native-level proficiency in German and a minimum C1 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week) Monday-Friday 9:00-18:00 
• Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus
• Loyalty bonus of 300 euros every three months
• Health insurance after 6 months 
• Paid professional training
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture

• Reimbursement of your initial flight expenses after 3 months
• Up to 400.00 euros for accommodation. per month for 4 months (Reimbursed during 4 months)
• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment