Your responsibilities and impact working as a Social Media Content Moderator will be:

• Providing accurate and detailed information about the company's products, features, and specifications.

• Managing and responding to customer requests through phone and email.

• Assisting customers with product setup, troubleshooting, and usage guidance.

• Processing customer orders, returns, and exchanges.

• Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum C1 level of English

• A valid Portuguese work permit (required)

• Living in or willing to relocate to Lisbon for an international career and life experience

• Keeping up-to-date with social media trends and practices

• Resilience to sensitive content, demonstrating emotional maturity and professional detachment

• Motivation and commitment to perform the assigned tasks effectively

• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 

• Salary conditions: 1,450 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month

• Health insurance after 6 months 

• Paid professional training

• Employee discounts

• Fun and engaging company-wide initiatives

• Excellent work culture

For international candidates:

• Reimbursement of your initial flight expenses after 3 months

• Up to 400.00 euros for accommodation per month for 4 months (Reimbursed during 4 months)

• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment