As a Customer Support, your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to have a good level of English. The role consists of handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

Job Requirements

• Being fluent in German language and a good level of English
• Politeness, courtesy, and good communication skills.
• Time management and multitasking abilities.
• Ability to work in groups.
• Flexibility in working hours and the ability to work in shifts.
• Software skills.

What you are offered

• Relocation package that includes: Airplane tickets, 4 weeks free accommodation, agency support to find a new place to stay, taxi from the airport.
• Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.
• Paid training to keep you up to date on products and procedures.
• In-house doctor and medical insurance.
• Excellent career advancement opportunities.
• International working environment.
• Company-organized festivals, parties, excursions, etc. throughout the year.
• Discounts for our employees all over Athens.