Job Title: Dutch-Speaking Customer Support Agent
Location: Riga, Latvia
Company: Leading Global Tech and Fintech Client
About the Role: Are you fluent in Dutch and passionate about providing exceptional customer service? Join our client's team in Riga as a Dutch-Speaking Customer Support Agent, where you'll have the opportunity to work with a renowned Swedish fintech company. This role offers not only an exciting work environment but also the potential for fast career growth and advancement within just a few months!
Key Responsibilities:
-
Handle customer inquiries via phone, email, and chat, ensuring prompt and effective resolutions.
-
Record case resolutions accurately in the contact center tool.
-
Maintain individual performance metrics, including response time, handle time, and resolution rates.
-
Collaborate with internal teams and escalate priority issues when necessary.
-
Provide top-tier customer satisfaction, adhering to client-specific guidelines.
-
Complete required training and continue developing skills to meet evolving project needs.
Qualifications:
-
Fluent in Dutch (both written and spoken) and strong English communication skills (B1+ level).
-
Experience in customer service, ideally within an outsourced environment, is a plus.
-
Strong problem-solving skills and a passion for helping others.
-
Ability to work independently and as part of a team, demonstrating excellent interpersonal communication.
-
Willingness to work flexible shift hours, with potential to work from home during late shifts.
What We Offer:
-
Career Growth: Fast-track your career with promotion opportunities within months.
-
Relocation Support: Full assistance with your move to Riga, ensuring a smooth transition.
-
Premium Medical Insurance: Comprehensive coverage for you and your family, including dental, vision, and mental health support.
-
Hybrid Work Model: Flexible working arrangements after meeting performance standards.
-
Attractive Compensation: Competitive salary based on experience, along with allowances.
-
Annual Leave: 4 weeks of paid vacation annually.
-
Dynamic Work Environment: Enjoy a supportive, collaborative team culture with wellness activities and celebrations.
Why Riga? Riga, the vibrant capital of Latvia, offers a rich mix of history, stunning architecture, and a dynamic cultural scene. With affordable living, a welcoming atmosphere, and a beautiful work-life balance, Riga is the perfect place to grow your career while enjoying life outside the office.
How to Apply: If you’re ready to start your exciting career journey and enjoy excellent career growth prospects, apply now to join our client’s team in Riga!
About Multilingual Jobs Worldwide:
We are a leading multilingual recruitment agency, specializing in connecting top talent with the best career opportunities across Europe. With over 3,000 successful placements, we offer a range of exciting positions in various industries. Join us and unlock your potential!