Are you tech-savvy with excellent communication skills and a strong service-oriented mindset?

Do you enjoy technical troubleshooting and want to develop your IT skills? The world's largest and most renowned search engine is looking for Italian-speaking Technical Support professionals! This is your opportunity to kick-start an international career in Lisbon, Portugal while working in a dynamic, multicultural environment.

About the company

Our partner is a French multinational outsourcing company that helps the world's most renowned brands manage their customer support with professionalism and customer orientation. With a team of over 62,000 professionals across 170 locations and 49 countries, they offer a fast-paced, multicultural work environment with excellent career growth opportunities.

What will you do?

• Provide Italian-language inbound customer support via phone, chat, and email.

• Respond to customer inquiries and document relevant case information.

• Ensure excellent customer satisfaction by resolving technical issues efficiently.

• Assist with pre-sales, general inquiries, and technical support.

• Appropriately handle escalations and document resolutions.

• Collaborate with other technicians to resolve or close tickets properly.

• Maintain the internal ticketing system in English.

• Represent the company with professionalism and integrity, contributing to a positive brand reputation.

Candidate profile

• Native-level Italian (C2) and English proficiency.

• Experience in technical troubleshooting is an advantage.

• Excellent communication skills, with the ability to simplify technical jargon.

• PC literacy and proficiency in Google Docs & Google Sheets.

• Aptitude for wireless troubleshooting.

• Patience and problem-solving skills.

• Ability to handle sensitive data with confidentiality.

• Proactive, self-motivated, and a great team player.

• EU passport or valid residence permit is required.

Employer offers

• Competitive salary (14 monthly payments per year) + performance bonus + meal allowance + transportation subsidy.

• Relocation package including:

  • Flight reimbursement and accommodation for 12 months.

  • Administrative support for relocation.

• Private health insurance with dental plan (after 6 months).

• Career growth opportunities in an international environment.

• Work in a diverse team with professionals from over 15 nations.

• Modern office facilities in Lisbon.

• Company celebrations, events, and local business discounts.

• Opportunities to work in different company locations worldwide.

About Lisbon

Lisbon is a thriving international hub known for its beautiful coastline, rich culture, and sunny weather. With affordable living costs, world-class cuisine, and a welcoming expat community, it's the perfect destination for professionals looking to enjoy a great work-life balance.

Multilingual Jobs Worldwide

We are a leading recruitment agency specializing in multilingual and international hiring. With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we collaborate with over 300 partners in 30+ countries and have successfully helped 3,000+ candidates find their ideal jobs.