Your responsibilities and impact as Retail Customer Service Agent will be:

• Answering questions from customers regarding the products, orders, payment methods or accounts while always remaining calm and polite

• Handling complaints in an empathetic way to solve the customers' problems

• Preparing, maintaining and reviewing purchasing files

• Working on continuous improvement for client satisfaction

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker with good English skills (this is a must!)

• Experience in this industry is a plus but not required

• You are excited to face a new challenge such as leaving your home country and settling down somewhere new

• You love travelling, meeting people from different countries and getting to know their culture

• You want to work in a great team with people from all over Europe

• You are motivated, reliable and adaptable to various situations

• Your communication skills are flawless

• You are willing to learn and, develop and acquire new skills

• You are dynamic and self-motivated?

What’s in it for you?

• 6-month temporary contract

• Working hours: Monday to Friday, rotating shifts  8 am to 5:30 pm

• A package in line with the market: 890€ gross / month x 14 months + 100€ / month language bonus + up to 60€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)

• Opportunity to be part of a challenging and fast paced environment

• Possibility to collaborate with some of the biggest brands in the industry

• A multicultural and international environment

• Fully paid training, professional development and career evolution