Your responsibilities and impact as Technical Support for Digital Marketing will be:

• Solving technical issues and fixing/repairing of the online marketing platform in a B2B environment

• Define solutions to clients and adjust existing processes and methods to guide possible solutions

• Using basic coding and diagnose skills for problem analysis

• Recognize the goals of the clients and support them through chat by providing solutions accordingly

• Achieve strong customer satisfaction with a focus on quality and results

Skills, qualifications and interests you need to succeed in this role:

• You speak a native level of French + you have a good level of English (at least B2).

• You have a high school degree or already have a bachelor's degree.

• You have technical support background

• You have a general understanding or interest in online marketing products

• You are a strategic thinker.

• You have a drive for excellence and professionalism.

• You are a true team player and willing to work with many different nationalities.   

What’s in it for you?

• Contract type: a fixed-term contract for one year that can be renewed every year

• Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week)

• Training: 7-10 weeks 

• Salary conditions (*) – 2 options:  

• a.) Including free accommodation (shared flat, all bills included):  1040€ gross/month + bonus of up to 400€ gross per quarter

• b.) Without accommodation:  1240€ gross/month + bonus of up to 400€ gross per month

• (*)  Compensation of the training period 100%

• For international applicants:

• Reimbursement of your initial flight costs after 9 months

• Pick up from the airport

• Annual return ticket to your home country (within the EU)

• Help with paperwork, opening a bank account, etc. upon arrival

• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.

• Real career opportunities in different career paths