In this role, you will handle end-to-end claims processes, identify potential fraud, and work closely with internal and external stakeholders to deliver a seamless customer experience.

Key Responsibilities:

• The core work of a Claims Specialist is to provide excellent community support for host and guests seeking assistance from Host Guarantee,  Host Protection Insurance Experience Protection insurance.

• Handle the designated inboxes through inbound and outbound tickets/emails, outbound calls and case work.

• Initiating, investigating and resolving cases involving complex damages, liability claims, potential fraud, or brand risk, verifying facts, and determining resolutions based on internal policies.

• Working closely with stakeholders to align on case strategy
  
  

Skills and Experience Required:

• Native proficiency in French and fluent English

• Previous experience in Claims, fraud investigation and/or risk analyses

• Strong problem-solving and critical-thinking skills to resolve challenging customer issues.

• Excellent verbal and written communication skills, including the ability to explain complex issues clearly.

• Ability to handle sensitive situations calmly and empathetically while personalizing responses.Strong analytical skills and the ability to prioritize tasks in a fast-paced environment.

• Experience negotiating claims resolutions effectively and efficiently.

  Competitive salary with performance-based bonuses.
  
  

What’s in it for You?

• Competitive salary with performance-based bonuses and meal vouchers.

• Relocation support, flight reimbursement after 3 months

• Health insurance from the start of your employment.

• Regular social events and community-building activities.