Your responsibilities and impact as Customer Service Agent will be:

• Assisting customers with their requests by email, phone and live chat.

• Collecting and updating customer data.

• Providing product information to the customer (e.g. subscription, payment and technical requirements).

• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.

Skills, qualifications and interests you need to succeed in this role:

• EU Citizenship or valid residency card

• Native level of French and a good level of English.

• Knowledge of the value and impact that a good customer experience can create.

• Having a strong interest in new technologies.

• Being an attentive listener, comfortable and skilful at communicating with people.

• Having a drive for excellence and professionalism.

What’s in it for you?

• A fixed-term contract that is renewable every year.

• Working Hours: Full time (40h/week) and rotative shifts 

• Salary Conditions (*): You have 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month. Excluding accommodation: 1240€ gross/month

• Relocation Package for International Candidates:

•  

• Reimbursement of your initial flight expenses after 9 months.

• Airport pick-up.

• Yearly two-way flight ticket back to your home country (within the EU).

• Help in paperwork, opening bank account, etc. upon your arrival.

• Extra Perks:

•  

• Private health insurance after 6 months of contract which is extra to the standard insurance

• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.

• Portuguese public holidays and 22 days of paid holidays.