Are you looking for an exciting opportunity to work in a dynamic, international environment? Do you have a passion for helping others and solving problems? If so, this role is for you! The starting date is the 17th of February, so don't wait too long!
As a German Customer Support Agent, your primary responsibility will be to assist customers in resolving inquiries and issues while ensuring a high level of customer satisfaction.
Your responsibilities and impact as a German Customer Support Agent will be:
-
Provide high-quality customer support via phone, email, and chat.
-
Resolve inquiries related to products, services, or accounts promptly and professionally.
-
Build rapport with customers, understanding their needs and ensuring a positive experience.
-
Collaborate with internal teams to address technical issues and follow up on open cases.
-
Accurately document customer interactions and solutions in the system.
-
Stay up-to-date on company policies, services, and tools to provide effective support.
Skills, qualifications, and interests you need to succeed in this role:
-
Fluent in German (native level) and proficient in English (B2 level or higher).
-
Prior experience in customer service, technical support, or a similar role is a plus.
-
Excellent communication and problem-solving skills.
-
Ability to multitask and work in a fast-paced environment.
-
Strong team player with the ability to work independently when required.
-
Eligibility to work in Spain.
What’s in it for you?
-
Relocation Package: Flight Ticket up to € 200,- and € 400,- per month, for three months for your rent.
-
Wage of € 21.500 a year.
-
A bonus structure.
-
Health Insurance.
-
Full-time, office-based position from, 9 AM - 6 PM.
-
Opportunity to work in a multicultural and vibrant city like Malaga.
Your Future Company:
This global leader in customer experience services was founded by two French entrepreneurs in 2000. With over 75,000 multilingual employees across 50+ countries, they are trusted by some of the most progressive brands worldwide. Their Malaga hub is growing, and they are looking for new talent to join their journey.