Your responsibilities and impact as a Customer Service Agent will be:

• Provide optimal advice regarding different queries of the business clients

• Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy

• Understand the business goals of your clients in order to match the required online advertisement solutions

• Provide strategic campaign support and advertiser training to educate your clients

• Achieve strong customer satisfaction with a focus on quality and results

Skills, qualifications, and interests you need to succeed in this role:

• You have a mother tongue level in Hebrew + a good English level (at least B2)

• You have completed secondary school or already have a Bachelor-degree

• You already have experience in customer service or sales

• You are familiar with social media

• You are a strategic thinker

• You strive for excellence and professionalism

• You have excellent communication and listening skills

• You are a real team player and willing to work with many other nationalities

What’s in it for you?

• Contract type: a long-term fixed-term contract for 12 months, which can be renewed every year.

• Working hours: Mon – Fri 8 to 18h (40h/week)

• Training: 5 weeks incl. Google Ads certification (useful for future employers)