Your responsibilities and impact working as a Technical Support Specialist will be:

• Providing support to customers by responding to inbound requests and document relevant case information

• Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels

• Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channel

• Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner

Skills, qualifications and interests you need to succeed in this role:

• You must be a French Native speaker and good English (B2 level)

• Interest or willing to learn about JavaScript, HTML5 and CSS/CSS3

• Interest or willing to learn about CMS platforms at like Wordpress/Shopify/Wix/Joomla or similar

• Experience or interest for online advertising or ad product experience

• Troubleshooting skills

• Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process

• Experience working in a B2B environment

• Strong communication, customer service, relationship management and support skills

What’s in it for you?

• Contract type: a fixed-term contract for one year that can be renewed every year

• Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week)

• Training: 9 weeks

• Salary conditions (*) – 2 options:a.) Including free accommodation (shared flat, all bills included): 1040€ gross/month + bonus of up to 300€ gross per quarter

• b.) Without accommodation:1240€ gross/month + bonus of up to 300€ gross per quarter

• Signing bonus of 1500€

• (*) Compensation of the training period 100%

• For international applicants:

• Reimbursement of your initial flight costs after 9 months

• Pick up from the airport

• Annual return ticket to your home country (within the EU)

• Help with paperwork, opening a bank account, etc. upon arrival

• Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

• Real career opportunities in different career paths