Your responsibilities and impact as Customer Service for Taxi App will be:

• Being a mentor to consumers in different fields (there are several projects)

• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;

• Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience;

• Being in contact with other departments and redirecting related cases and issues to related departments.

Skills, qualifications and interests you need to succeed in this role:

• Speak a native level of French and at least a B2 level in English

• Are enthusiastic about fashion, trends and giving styling advice to others

• Know the value and impact that a good customer experience can create

• Are an attentive listener, comfortable and skilful at communicating with people

• Enjoy being energetic, innovative and working proactively at a fast pace

• Get excited about intercultural communication and the expatriate lifestyle

• Are already living in or willing to relocate to Lisbon for an international career and life experience.

What’s in it for you?

• Type of Contract: A fixed-term contract that is renewable every year.

• Working Hours: Full time (40h/week, 8h/day) in rotative shifts (Mon-Sun, 7 AM - 9 PM)

• Training: Have a kick-start your career with the intensive training that the company offers to their new employees.

• Salary Conditions(*): You have 2 options

• Including free accommodation (shared flat, all bills included): 1040€ gross/month

• Excluding accommodation: 1240€ gross/month 

(*) Compensation during training period if successful (4 weeks): 50% of your hourly wages (lower taxes).

• Relocation Package for International Candidates:

• Reimbursement of your initial flight expenses after 9 months

• Airport pick-up

• Yearly two-way flight ticket back to your home country (within the EU)

• Help in paperwork, opening bank account, etc. upon your arrival.

Extra Perks:

• Private health insurance after 6 months of contract which is extra to the standard insurance

• Free Portuguese lessons, cooking classes, sports activities and social events organised by the company

• Portuguese public holidays and 22 days of paid holidays.