Are you fluent in German and English, with strong problem-solving skills and a passion for delivering excellent customer service? This is your chance to join our client’s newly established office in Riga and be part of an exciting project with a well-known Swedish fintech company.

About the Company

Our client is a global leader in customer experience and digital transformation, working with Fortune 500 companies across 90+ countries. With a strong focus on innovation and customer-centric solutions, they have been recognized among India’s Top 50 Best Companies to Work For.

Requirements

• Near-native proficiency in German (C1) and strong English communication skills (B1+)
• Ability to understand documentation and accurately log cases in client systems
• Previous experience in customer service is beneficial but not required
• Strong computer skills with the ability to navigate multiple systems efficiently
• Positive and solution-oriented mindset, with the ability to work both independently and within a team
• Willingness to work in shifts according to project needs
• For written support roles: excellent written communication in German and a typing speed of at least 50 words per minute
• Clear background check with no criminal record, defaults, or unfavorable credit history
• Minimum age of 18 years

Key Responsibilities

• Handle incoming calls, emails, and chats, providing effective resolutions to customer inquiries
• Accurately log and update case details in the client’s system
• Ensure all cases are handled within the defined timeframes, meeting performance targets
• Escalate priority issues as per client guidelines
• Collaborate with internal teams and ensure smooth communication between departments
• Maintain a high level of customer satisfaction and meet quality standards

What We Offer

• Competitive salary package
• Permanent contract with long-term career opportunities
• Full relocation support, including flights and accommodation for the first four weeks
• Private health insurance, including dental care and coverage for spouse and children
• Career progression opportunities, with the potential to advance to managerial roles within 12 months
• Engaging work environment with team activities and development programs

Why Choose Riga?

Riga, the capital of Latvia, offers a unique blend of rich history, stunning architecture, and a vibrant cultural scene. With a relatively low cost of living and a welcoming international community, it is an ideal location for professional growth and personal development. Our company provides full support for a seamless relocation experience.

Take the next step in your career and apply today.