Are you fluent in German and English, and eager to work in a dynamic, international environment? Do you enjoy problem-solving and helping customers find solutions? If so, this is your chance to join a brand-new office in Timișoara and contribute to an exciting project with one of the world’s leading telecom companies, serving millions of customers across Europe and Latin America.

Our client is a global leader in digital solutions, offering cutting-edge IT experiences that empower enterprises and individuals. With a presence in 90 countries and a workforce supporting over 988 global customers—including Fortune 500 companies—our client is known for driving innovation and delivering real business value. Recognized as one of India’s 50 best companies to work for in 2020, they foster a dynamic and growth-oriented work environment.

• German proficiency (B2 level) is required.
• English proficiency (B1 level) to understand documentation and accurately log information.
• Previous experience in customer service, especially in an outsourced environment, is a plus but not mandatory.
• Your Responsibilities:
• Handle incoming customer queries via phone, email, and chat, providing clear and effective resolutions.
• Accurately document customer interactions in the client’s system.
• Ensure timely resolution of cases while meeting performance benchmarks.
• Escalate priority issues as necessary, following client guidelines.
• Work both independently and collaboratively within a team, ensuring smooth communication with internal and external contacts.
• Maintain high levels of customer satisfaction and adhere to quality standards.
• Adhere to assigned work schedules and ensure consistent performance.
• Meet key project targets, including response time, handling time, and resolution rates.
• Participate in training sessions and contribute to process improvements.

Clear background check, minimum age 18.

• Meal vouchers
• Gift vouchers for Christmas, Easter, 1st June (for employees with children), and 8 March (for women)
• Vacation bonus
• Fitness/wellness reimbursement
• Afterschool/kindergarten benefit
• Birth of child bonus
• Death of a family member support
• Transport reimbursement
• Health insurance for employees and their dependents

 

 

Timișoara, the vibrant heart of Romania's western region, is known for its dynamic culture, beautiful architecture, and rich history. As one of Romania's most important business hubs, Timișoara offers a thriving job market, affordable living costs, and a welcoming community. Whether you're exploring its scenic parks, enjoying its lively cafes, or immersing yourself in its multicultural environment, Timișoara provides the perfect balance of work and leisure. Plus, our company provides full support with relocation, making the transition to this dynamic city seamless and enjoyable.