Your responsibilities and impact working as a Technical Support Agent will be:

• Address escalated customer inquiries, complaints, and technical issues related to products and services.

• Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.

• Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.

• Make informed decisions based on company policies, product knowledge, and customer needs.

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Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum C1 level of English

• A valid Portuguese work permit (required)

• Living in or willing to relocate to Lisbon for an international career and life experience

• Motivation and commitment to perform the assigned tasks effectively

• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week) Monday-Friday 9:00-18:00 

• Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus

• Loyalty bonus of 300 euros every three months

• Health insurance after 6 months 

• Paid professional training

• Employee discounts

• Fun and engaging company-wide initiatives

• Excellent work culture

For international candidates:

• Reimbursement of your initial flight expenses after 3 months

• Up to 360.00 euros for accommodation per month for 12 months (Reimbursed during 12 months)

• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.