In this position, you will be a B2B Customer Support Agent for a leading payment solutions provider with the largest business technology platform serving businesses of all sizes. Our client’s operating system empowers business owners to sell anywhere, enhance efficiency, manage inventory, communicate with customers, book appointments, and more.

Your responsibilities and impact as a B2B Customer Support Agent will be:

• Providing top-tier B2B customer support by assisting business clients with inquiries, troubleshooting issues, and offering tailored solutions.

• Engaging with clients to ensure timely and effective resolution of concerns while maintaining a high level of professionalism.

• Delivering excellent personalized service via communication channels including Phone, Email, and/or Chat.

• Handling a variety of support tasks.

Skills, qualifications, and interests you need to succeed in this role:

• Native level of Spanish or Catalan and a C1 level of English

• Strong customer service orientation with previous experience in B2B support preferred.

• Excellent problem-solving skills and ability to work independently.

• Ability to multitask in a fast-paced environment.

• Strong verbal and written communication skills.

• Teamwork and interpersonal skills to provide a positive customer experience.

• Flexibility to adapt well to change and work in a rotational shift environment.

What’s in it for you?

• Fixed-term contract of 1 year (30-day trial period).

• Working hours: Monday-Sunday, rotating shifts including night shifts.

• Salary Package: €870 gross/month x 14 months + complexity bonuses up to €50/month.

• Meal vouchers: €7.23 per working day.

• Private health insurance + dental plan after 6 months

Relocation Package for candidates outside Portugal:

• 12-month accommodation in a shared apartment (€280/month deducted from payslip).

• Flight ticket reimbursement (up to €400) after 6 months.

• €20 monthly transportation reimbursement.

• Fully paid training and opportunities for career growth.

What should you expect from living in Lisbon?

• A vibrant city with a rich cultural history and a large international community.

• Affordable European capital city life.

• Delicious Portuguese cuisine and famous cafe culture.

• A friendly atmosphere with great work-life balance.

• Warm climate all year round, with beaches close by.

Your Future Company:

Founded by two French entrepreneurs in 2000, our client has grown into one of the largest global customer experience solution providers. With over 75,000 multilingual employees in 50+ countries, they partner with top brands worldwide. They are now expanding their Lisbon hub and looking for new team members to join their journey.

Is this project not the best fit for you?
Still, send us your CV! We have other opportunities for Spanish speakers in Greece, or we keep your CV for future openings.