Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? 

Responsibilities:

• Handle phone calls with customer queries and provide resolutions to end-users.
• Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
• Escalate priority issues per client specifications to the immediate lead as applicable.
• Work independently and within a team, fostering effective communication with internal and external contacts.
• Provide exemplary customer satisfaction and meet quality standards on all handled contacts.

Requirements:

• Near-native proficiency in German, or native relevant market language.
• Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
• Previous experience in an outsourced customer service environment is advantageous.

Offer: 

• Attractive salary package
• Permanent contract
• Relocation support
• Private insurance including spouse & kids and dental care
• Career growth opportunities in a multinational company