Exciting opportunity for a Technical Support role in Barcelona! You are tech-savy and enthusiastic about solar technology and systems? Do you have analytical capacity and interest in advancing your service skills? Kick-Start your career now!
Your responsibilities and impact as a Technical Support Agent will be:
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Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;
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Answering incoming customer queries promptly
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Identifying issues and providing effective solutions to ensure customer satisfaction
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Recording customer data accurately in the CRM system
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Providing ad-hoc support as required
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Being a team player and collaborating for the success of the team and project
What's in it for you?
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Salary package of 25k gross/year
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Permanent contract at 39h/week (probation period 2 months)
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Working hours from 8 AM to 4 PM
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Working in an international Team on site in Poblenou, Barcelona
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Language classes
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International Environment
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Activities every week
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Discounts on certain products (health insurance; technology etc).
Skills, qualifications and interests you need to succeed in this role:
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A native-level proficiency in German and a C1 level of English
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A strong technical understanding or interest in the technical field - Previous experience in troubleshooting favourable
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Living in Barcelona
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Start availability on 06/08 and 12/08
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Excellent listening skills and proficient communication abilities
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A drive for excellence and professionalism
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Strong teamwork skills and dedication to collaborative success
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Excitement about intercultural communication and the expatriate lifestyle
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A valid Spanish work permit (required).
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.