Our client a call centre based in Athens requires Norwegian speaking customer service advisors

Important information

• C1 Norwegian & B2 English  (Written & verbal)
• Training & tools are in English
• Contract: unlimited
• Operating hours Norwegian: Monday to Friday 09:00-17:00
• Salary Norwegian: 1350 gross (950 + 350 language allowance + 50 EUR LOB allowance)
• Performance bonus: Up to 10% according to your performance and KPI’s per month after the first 3 months (to be paid on the 4th month)
• Private Medical insurance (Generali)
• 5 euros per working day (Card)
• Office based /W@H

As a customer service advisor your daily responsibilities will include:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid and complete information by using the right procedures
• Be the owner of the customer query and ensuring a timely resolution and response
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

• Native or proficient level of Norwegian (C2)
• Intermediate level of English (at least B2) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate or willing to relocate to historic Athens, Greece