Your responsibilities and impact working as a Holiday Consultant for Travel Agency:

• Providing accurate and detailed information about the company's holiday offers.

• Managing and responding to customer requests through phone and email.

• Assisting customers with managing their bookings, queries and requests.

• Ensuringing excellent customer satisfaction by exeeding customer expectations.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum C1 level of English

• A valid Portuguese work permit (required)

• Living in or willing to relocate to Lisbon for an international career and life experience

• Flexibility and ability to adapt to changes with a positive mindset

• Motivation and commitment to perform the assigned tasks effectively

• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 

• Salary conditions: 1,375 € gross/month  + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month

• Health insurance provided from the beginning

• Paid professional training

• Employee discounts

• Fun and engaging company-wide initiatives

• Excellent work culture

For international candidates:

• Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)

• Up to 360 € for accommodation/ months for the first 3 months (reimbursed during 3 months)

• Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment